Final Sale:

• The term "Final Sale" means an item can not be returned or exchanged.
• Any discounted item marked SALE is Final Sale.
• Any purchase using a discount code of 25% off or greater is Final Sale.
• Please note due to sanitary reasons, the following items will only be eligible for return or exchange if the tags and hygienic liners (if included) are still attached: swimwear, intimates, undergarments, bras, bandeaus, and hair accessories (including hats and beanies), and some beauty. There will be no exceptions on these items. 

Defects or Damaged Items:

• Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. Contact email: [email protected] 
• All defects and issues must be notified via email or text within that 3 day window, and must include order number and images of the issue.
• We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.

Exchanges:

• Exchanges are only accepted for the same item, in different size or color.
• Please purchase the new item(s) on the website, and email [email protected] with your new order number for the exchange, as well as your original order number.
• Once your original item is received back to us, your original payment method will be refunded.
• If you do not reach out to customer service, your exchanged item will be processed as a normal return.
• Final sale items can not be exchanged.

Returns:

• Returns will be issued refunds in the form of a digital store credit Gift Card only.
• Returns must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells, or any signs that the item has been worn or washed, with all tags attached and all packing slips included with the return. 
• Please allow up to 5-7 business days to process your return once we receive it.
• Returns must be received to us within 30 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. International orders have 35 days from receiving your order to return merchandise. For returned items past the 30 day return period, a 25% restocking fee will be subtracted from the store credit given. The 30 days starts from the day the order was received by the customer. Returns older than 45 days will be rejected, and you will be contacted to have them shipped back to you at your expense. 
• Shipping charges are not refundable. We are not responsible for returned shipping costs, lost or stolen packages.

 
To ship back your order:

• Feel free to visit our return portal here: Submit A Return
• If possible utilize the mailer bag for clothing, and shoes must be returned in original box packaging with an outer packaging to protect it. If we receive only the shoe box without other packaging around it, your order will be sent back to you.
• Include the return packing slip or your name and email address (email used to place order) in the return.
• If not utilizing our return portal please feel free to ship your orders back with the carrier of your choice - shipping with tracking information is recommended. 

Please send your returns to if not using the return portal:

NanaMacs Returns

1061 S 1675 W

Vineyard, UT 84059

Each item is photographed to its very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.

Policy Updated and Effective July 22nd, 2025