Orders are quickly processed and sent from our warehouses within a few business days (unless stated otherwise on your item description). Please allow 3-5 business days for the processing your order.  You will receive an email containing a tracking nu

Orders are quickly processed and sent from our warehouses within a few business days (unless stated otherwise on your item description). Please allow 3-5 business days for the processing your order. &#xA0;You will receive an email containing a tracking number once your order has shipped.&#xA0;

What are your standard processing times?

Shipping times typically take anywhere from 4 to 10 days and packages are not insured.

<p id="isPasted" style="box-sizing: inherit; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Shipping times typically take anywhere from 4 to 10 days and packages are not insured.&#xA0;

What are your standard shipping times?

All orders with Standard Flat Rate shipping are charged a flat rate of $3.95. Free Shipping is available for all U.S. orders over $50 after discounts.

All orders with Standard Flat Rate shipping are charged a flat rate of $3.95. Free Shipping is available for all U.S. orders over $50 after discounts.&#xA0;

What are your shipping charges?

You may upgrade to various UPS shipping options which are available at checkout. These orders are processed the next business day. Delivery times are not guaranteed. Important Notice:  UPS does not deliver to PO Boxes.

<p id="isPasted" style="box-sizing: inherit; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You may upgrade to various UPS shipping options which are available at checkout. These orders are processed the next business day. Delivery times are not guaranteed. &#xA0;Important Notice: &#xA0;UPS does not deliver to PO Boxes.&#xA0;

What upgraded shipping services do you offer?

All U.S. orders with standard or free shipping ship with either UPS or USPS.

All U.S. orders with standard or free shipping ship with either UPS or USPS.

What shipping carrier do you use?

<p id="isPasted" style="box-sizing: inherit; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We currently ship to Canada, Mexico, Australia, Finland, Ireland, Netherlands, Netherlands Antilles, New Zealand, South Africa, United Kingdom and more, using USPS, DHL or UPS. We are not responsible for delays or any additional customs charges once the package leaves the US.&#xA0;

Where do you ship internationally?

Standard Flat Rate and Free US Shipping For Orders Over $50: All U.S. orders with standard or free shipping ship with UPS & USPSAll orders with Standard Flat Rate shipping are charged a flat rate of $3.95. Free Shipping is available for Orders Over $

Shipping Policy

Email: help@nanamacs.com                                                                                                                      
Text us: (208) 889-1444    (Please note this line is not consistently monitored)

Text us (Please note this line isn't monitored

NanaMacs

**NanaPass has been disabled at this time. If you have any concerns regarding a current order please email help@nanamacs.com**

Shipping | NanaMacs Boutique

Shipping

Can I cancel or change my order?

How do I redeem my rewards?

Defects / Damages

My tracking says delivered but I didn't get it!  What do I do?

Which payment types do you accept?

Why was my order cancelled?

What is NanaPass?

Can I add NanaPass to my order after it has been placed?

Preorders

How do I track my order?

What do I do if my tracking says delivered but I didn't receive it?

How long do I have to reach out regarding a missing package?

How do I know if items in my order are Final Sale?

Orders / Issues

How do I complete a return?

How are refunds issued for returns?

Is my order return eligible?

How do I get a return label?

How long do I have to return my order?

Where is my return?

Defects or Damaged Items

Final Sale

What is Redo?

Returns

Is my order exchange eligible?

How do I exchange an item from my order?

How can I track my exchange?

Exchanges

I love it! Can I save it to order at another time?

When will an item restock?

Print on Demand-Processing time

Sizing

Preorder

Products

What is Print on Demand?

What is the processing time for Print on Demand items?

Can I purchase NanaPass and upgraded shipping for my Print on Demand items?

Can I have my non Print on Demand items ship separately?

Print on Demand

My preorder still hasn't shipped and the date on the listing has passed...

When will I be charged for my preorder item?

Preorder - Additional information

How do I earn reward points?

What are other ways I can earn points other than purchases?

What is the dollar equivalent to points that I can use on my order?

Rewards

How do your gift cards work?

How long are gift cards good for?

Can I exchange a gift card for cash?

Store Credit / Gift Cards

I don't see where to apply my reward points

Help! I put in the wrong mailing address what do I do?

How do I unsubscribe?

Tech Issues

My 15% off return customer coupon code is not working...

My 20% off welcome coupon code is not working...

Coupons / Discounts

Why was my Facebook order cancelled?

Meta / TikTok Shop Orders

How do I collaborate with NanaMacs?

Collaboration

How does Sezzle work?

What happens when I return a Sezzle order?

Why did my Sezzle item/order get cancelled?

Sezzle

How do I find out if you guys have any job openings?

Contact us

Company

Return Policy

Privacy Policy

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California Consumer Privacy Act

CCPA