**NanaPass has been disabled while our warehouse is undergoing a consolidation process. If you have any concerns regarding a current order please email help@nanamacs.com**. Standard Flat Rate and Free US Shipping For Orders Over $50: All U.S. orders

<p style="box-sizing: inherit; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">**NanaPass has been disabled while our warehouse is undergoing a consolidation process. If you have any concerns regarding a current order please email help@nanamacs.com**<p id="isPasted" style="box-sizing: inherit; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Standard Flat Rate and Free US Shipping For Orders Over $50: All U.S. orders with standard or free shipping ship with UPS, FedEx &amp; USPS All orders with Standard Flat Rate shipping are charged a flat rate of $3.95. Free Shipping is available for Orders Over $50 after discounts.&#xA0;<p style="box-sizing: inherit; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Allow 3-5 business days for processing. Free Shipping on orders over $50 ship via UPS or USPS. Shipping times typically take anywhere from 4 to 10 days and packages are not insured. If shipping to a PO Box, please also provide a physical address for UPS deliveries. Make sure you are shipping to a secure location. We are not responsible for stolen packages.<p style="box-sizing: inherit; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.<p style="box-sizing: inherit; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We are not responsible for packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location or upgrade to priority mail shipping.&#xA0;<p style="box-sizing: inherit; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">PRIORITY MAIL<p style="box-sizing: inherit; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You may upgrade to Priority Mail with package Insurance for up to&#xA0;$15.00. These packages are processed the same day if order is placed&#xA0;before 12:00 PM PST. These packages should arrive in 2-3 business days from the USPS, but delivery times are not guaranteed.&#xA0;<p style="box-sizing: inherit; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">UPS<p style="box-sizing: inherit; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You may upgrade to various UPS shipping options. Rates are calculated live using our discounted rates.&#xA0;These orders are processed the next business day. Delivery times are not guaranteed.&#xA0; UPS does not ship to PO Boxes. UPS Ground can take 5-7 business days for delivery.&#xA0;<p style="box-sizing: inherit; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">PROCESSING TIME<p style="box-sizing: inherit; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Orders are quickly processed and sent from our warehouses within a few business days (unless stated otherwise on your item description). You will receive an email with a tracking number once your item has shipped.&#xA0;<p style="box-sizing: inherit; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">SHIPPING INTERNATIONALLY&#xA0;<p style="box-sizing: inherit; margin: 0px 0px 25px; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We currently ship to Canada, Mexico, Australia, Finland, Ireland, Netherlands, Netherlands Antilles, New Zealand, South Africa, United Kingdom and more, using USPS, DHL or UPS. All rates are current estimates using our discounted shipping rates. We are not responsible for delays or any additional customs charges once the package leaves the US.&#xA0;<p style="box-sizing: inherit; margin: 0px; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Shipping Policy

Sale, Clearance, Buy One Get One, and any discounted item marked SALE is Final Sale and cannot be returned or exchanged. (See below for more guidelines). If possible utilize the mailer bag for clothing, and shoes must be returned in original box pack

<header id="isPasted" style="box-sizing: inherit; display: block; margin-bottom: 50px; text-align: center; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h1 style="box-sizing: inherit; display: block; margin: 0px; font-family: var(--typeHeaderPrimary), var(--typeHeaderFallback); font-weight: var(--typeHeaderWeight); letter-spacing: var(--typeHeaderSpacing); line-height: var(--typeHeaderLineHeight); font-size: var(--typeHeaderSize); text-transform: uppercase;" id="returns">RETURNS</h1></header><div style="box-sizing: inherit; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h3 style="box-sizing: inherit; display: block; margin: 0px 0px 25px; font-family: var(--typeHeaderPrimary), var(--typeHeaderFallback); font-weight: var(--typeHeaderWeight); letter-spacing: var(--typeHeaderSpacing); line-height: var(--typeHeaderLineHeight); font-size: calc(var(--typeHeaderSize) * 0.7); text-transform: uppercase;" id="defects-or-damaged-items">DEFECTS OR DAMAGED ITEMS:</h3><ul style="box-sizing: inherit; margin: 0px 0px 25px 30px; padding: 0px; text-rendering: optimizelegibility;"><li style="box-sizing: inherit; margin-bottom: 0px;">Upon receipt, please inspect your order immediately.&#xA0;Please be sure to inspect your items within 3 days of receiving your delivery&#xA0;for defects and issues. Contact email:&#xA0;<a href="mailto:%20help@nanamacs.com" style="box-sizing: inherit; color: var(--colorLink); text-decoration: none; background: transparent; border-bottom: 1px solid rgba(0, 0, 0, 0.15); position: relative; display: inline-block;">help@nanamacs.com</a>&#xA0;</li><li style="box-sizing: inherit; margin-bottom: 0px;">All defects and issues must be notified via email or text&#xA0;within that 3 day window, and must include order number and images of the issue.</li><li style="box-sizing: inherit; margin-bottom: 0px;">We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it. </li></ul><h3 style="box-sizing: inherit; display: block; margin: 60px 0px 25px; font-family: var(--typeHeaderPrimary), var(--typeHeaderFallback); font-weight: var(--typeHeaderWeight); letter-spacing: var(--typeHeaderSpacing); line-height: var(--typeHeaderLineHeight); font-size: calc(var(--typeHeaderSize) * 0.7); text-transform: uppercase;" id="cancellations">CANCELLATIONS:</h3><ul style="box-sizing: inherit; margin: 0px 0px 25px 30px; padding: 0px; text-rendering: optimizelegibility;"><li style="box-sizing: inherit; margin-bottom: 0px;">To cancel an order, email help@nanamacs.com&#xA0;within 12 hours&#xA0;of the order being placed. A 15% cancellation fee will be charged for any cancellation requested after 12hrs from the order&#xA0;being placed.</li><li style="box-sizing: inherit; margin-bottom: 0px;">Cancellations will only be completed during our standard customer service hours (Monday - Friday 8:00 AM- 4:00 PM PST)&#xA0;</li><li style="box-sizing: inherit; margin-bottom: 0px;">Cancellation requests cannot be guaranteed and may still ship out per our shipping guidelines. &#xA0;</li><li style="box-sizing: inherit; margin-bottom: 0px;">Priority orders and NanaPass orders are sent to our shipping department sooner, and we can not guarantee they can be cancelled or changed within the 12 hours.</li><li style="box-sizing: inherit; margin-bottom: 0px;">Coupons utilized will NOT be reimbursed or re-issued.&#xA0; </li></ul><h3 style="box-sizing: inherit; display: block; margin: 60px 0px 25px; font-family: var(--typeHeaderPrimary), var(--typeHeaderFallback); font-weight: var(--typeHeaderWeight); letter-spacing: var(--typeHeaderSpacing); line-height: var(--typeHeaderLineHeight); font-size: calc(var(--typeHeaderSize) * 0.7); text-transform: uppercase;" id="exchanges">EXCHANGES:</h3><ul style="box-sizing: inherit; margin: 0px 0px 25px 30px; padding: 0px; text-rendering: optimizelegibility;"><li style="box-sizing: inherit; margin-bottom: 0px;">Exchanges are only accepted for the same item, in different size or color.</li><li style="box-sizing: inherit; margin-bottom: 0px;">Please purchase the new item(s) on the website, and email help@nanamacs.com with your new order number for the exchange, as well as your original order number.</li><li style="box-sizing: inherit; margin-bottom: 0px;">Once your original item is received back to us, your original payment method will be refunded.</li><li style="box-sizing: inherit; margin-bottom: 0px;">If you do not reach out to customer service, your exchanged item will be processed as a normal return.</li><li style="box-sizing: inherit; margin-bottom: 0px;">Final sale&#xA0;items can not be exchanged.</li><li style="box-sizing: inherit; margin-bottom: 0px;">Please only include the items you are exchanging on the new order you create.</li></ul>&#xA0; Sale, Clearance, Buy One Get One, and any discounted item marked SALE is Final Sale and cannot be returned or exchanged. (See below for more guidelines).&#xA0;<ul style="box-sizing: inherit; margin: 0px 0px 25px 30px; padding: 0px; text-rendering: optimizelegibility;"><li style="box-sizing: inherit; margin-bottom: 0px;">The term &quot;Final Sale&quot; means an item can not be returned or exchanged.</li><li style="box-sizing: inherit; margin-bottom: 0px;">&#xA0;Any purchase using a 25% or higher discount is FINAL SALE. Any Sale with &quot;All Sales Final&quot; defined in the terms is also FINAL SALE and can not be returned or exchanged.&#xA0;</li><li style="box-sizing: inherit; margin-bottom: 0px;">Home decor and pet products are FINAL SALE.</li><li style="box-sizing: inherit; margin-bottom: 0px;">Please note due to sanitary reasons, the following items will only be eligible for return or exchange if the tags and hygienic liners (if included) are still attached: swimwear, intimates, undergarments, bras, bandeaus, and hair accessories (including hats and beanies), and some beauty. There will be no exceptions on these items.&#xA0;</li></ul><h3 style="box-sizing: inherit; display: block; margin: 60px 0px 25px; font-family: var(--typeHeaderPrimary), var(--typeHeaderFallback); font-weight: var(--typeHeaderWeight); letter-spacing: var(--typeHeaderSpacing); line-height: var(--typeHeaderLineHeight); font-size: calc(var(--typeHeaderSize) * 0.7); text-transform: uppercase;" id="returns-1">RETURNS:</h3><ul style="box-sizing: inherit; margin: 0px 0px 25px 30px; padding: 0px; text-rendering: optimizelegibility;"><li style="box-sizing: inherit; margin-bottom: 0px;">Returns will be issued refunds in the form of a digital Gift Card only.</li><li style="box-sizing: inherit; margin-bottom: 0px;">Returns must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells, or any signs that the item has been worn or used, with all tags attached and all packing slips included with the return.&#xA0;</li><li style="box-sizing: inherit; margin-bottom: 0px;">Please allow up to 5-7 business days to process your return once we receive it.</li><li style="box-sizing: inherit; margin-bottom: 0px;">Returns must be received to us within 30 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. International orders have 35 days from receiving your order to return merchandise. For returned items past the 30 day return period, a 25% restocking fee will be subtracted from the store credit given. The 30 days starts from the day the order was received by the customer.&#xA0;Returns older than 45 days will be rejected, and you will be contacted to have them shipped back to you at your expense.&#xA0;</li><li style="box-sizing: inherit; margin-bottom: 0px;">Shipping charges are not refundable. We are not responsible for returned shipping costs, lost or stolen packages. </li></ul><h3 style="box-sizing: inherit; display: block; margin: 60px 0px 25px; font-family: var(--typeHeaderPrimary), var(--typeHeaderFallback); font-weight: var(--typeHeaderWeight); letter-spacing: var(--typeHeaderSpacing); line-height: var(--typeHeaderLineHeight); font-size: calc(var(--typeHeaderSize) * 0.7); text-transform: uppercase;" id="upgraded-shipping-and-nanapass">UPGRADED SHIPPING AND NANAPASS:</h3><ul style="box-sizing: inherit; margin: 0px 0px 25px 30px; padding: 0px; text-rendering: optimizelegibility;"><li style="box-sizing: inherit; margin-bottom: 0px;">Upgraded shipping and NanaPasses must be added at the time of purchase.</li><li style="box-sizing: inherit; margin-bottom: 0px;">Purchases made through comment sold are not eligible for upgraded shipping or NanaPass.&#xA0;</li><li style="box-sizing: inherit; margin-bottom: 0px;">If you forgot to add NanaPass to your order, please purchase your NanaPass separately within 12 hours of your original order, and email help@nanamacs.com with your new order number for the NanaPass, as well as your original order number.</li><li style="box-sizing: inherit; margin-bottom: 0px;">NanaPass is only eligible to be added to 1 order. </li></ul><h3 style="box-sizing: inherit; display: block; margin: 60px 0px 25px; font-family: var(--typeHeaderPrimary), var(--typeHeaderFallback); font-weight: var(--typeHeaderWeight); letter-spacing: var(--typeHeaderSpacing); line-height: var(--typeHeaderLineHeight); font-size: calc(var(--typeHeaderSize) * 0.7); text-transform: uppercase;" id="to-ship-back-your-order">TO SHIP BACK YOUR ORDER:</h3><ul style="box-sizing: inherit; margin: 0px 0px 25px 30px; padding: 0px; text-rendering: optimizelegibility;"><li style="box-sizing: inherit; margin-bottom: 0px;">If possible utilize the mailer bag for clothing, and shoes must be returned in original box packaging with an outer packaging to protect it. If we receive only the shoe box without other packaging around it, your order will be sent back to you.</li><li style="box-sizing: inherit; margin-bottom: 0px;">Feel free to ship your orders back with the carrier of your choice - shipping with tracking information is recommended.&#xA0;</li><li style="box-sizing: inherit; margin-bottom: 0px;">Include the original packing slip or your name and email address (one used to place order) in the return. You may ship back multiple orders in the same package as long as you include the packing slips for each order.&#xA0;</li></ul>Please visit our return portal via the following link:<a class="button" href="https://nanamacs.com/apps/redo/returns-portal">Start Your Return</a><style></style> &#xA0;Each item is photographed to its very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.Policy Updated and Effective August 28th, 2024</div>

Return Policy

Protecting your private information is our priority. This Statement of Privacy applies to the www.nanamacs.com and NanaMacs and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Nana

Privacy Policy

Terms and Conditions. Agreement between you, the user, and Macs Designs, LLC, dba NanaMacs and NanaMacs Clothing Co. (“NanaMacs”). Welcome to www.nanamacs.com. The www.nanamacs.com website (the "Site" and “www.nanamacs.com”) is comprised of various w

Terms & Conditions

Email: help@nanamacs.com                                                                                                                      
Text us: (208) 889-1444    (Please note this line is not consistently monitored)

Policies

Shipping Policy

Return Policy

Privacy Policy

Terms & Conditions