Email: help@nanamacs.com                                                                                                                      
Text us: (208) 889-1444    (Please note this line is not consistently monitored)

Text us (Please note this line isn't monitored

NanaMacs

How do I redeem my rewards?

Can I cancel or change my order?

Defects / Damages

My tracking says delivered but I didn't get it!  What do I do?

Which payment types do you accept?

Why was my order cancelled?

What is NanaPass?

Can I add NanaPass to my order after it has been placed?

Preorders

How do I track my order?

What do I do if my tracking says delivered but I didn't receive it?

How long do I have to reach out regarding a missing package?

How do I know if items in my order are Final Sale?

Orders / Issues

How do I complete a return?

How are refunds issued for returns?

Is my order return eligible?

How do I get a return label?

How long do I have to return my order?

Where is my return?

Defects or Damaged Items

Final Sale

What is Redo?

Returns

Is my order exchange eligible?

How do I exchange an item from my order?

How can I track my exchange?

Exchanges

What are your standard processing times?

What are your standard shipping times?

What are your shipping charges?

What upgraded shipping services do you offer?

What shipping carrier do you use?

Where do you ship internationally?

Upgraded Shipping / NanaPass

Shipping Policy

Shipping

I love it! Can I save it to order at another time?

When will an item restock?

Print on Demand-Processing time

Sizing

Preorder

Products

What is Print on Demand?

What is the processing time for Print on Demand items?

Can I purchase NanaPass and upgraded shipping for my Print on Demand items?

Can I have my non Print on Demand items ship separately?

Print on Demand

Why haven't my non-preorder items shipped?

My preorder still hasn't shipped and the date on the listing has passed...

When will I be charged for my preorder item?

Preorder - Additional information

How do I earn reward points?

What are other ways I can earn points other than purchases?

What is the dollar equivalent to points that I can use on my order?

Rewards

How do your gift cards work?

How long are gift cards good for?

Can I exchange a gift card for cash?

Store Credit / Gift Cards

I don't see where to apply my reward points

Help! I put in the wrong mailing address what do I do?

How do I unsubscribe?

Tech Issues

My 15% off return customer coupon code is not working...

My 20% off welcome coupon code is not working...

Coupons / Discounts

Why was my Facebook order cancelled?

Meta / TikTok Shop Orders

How do I collaborate with NanaMacs?

Collaboration

How does Sezzle work?

What happens when I return a Sezzle order?

Why did my Sezzle item/order get cancelled?

Sezzle

How do I find out if you guys have any job openings?

Contact us

Company

Return Policy

Privacy Policy

Terms & Conditions

Policies

California Consumer Privacy Act

CCPA

Experiencing issues while ordering?  Peruse these articles for assistance.

**NanaPass has been disabled at this time. If you have any concerns regarding a current order please email help@nanamacs.com**

Information about restocks, preorder items and sizing assistance

Questions regarding our Print on Demand?  Check out these articles!

Information about rewards and loyalty program.

Need assistance with gift cards?  You have come to the right place.

Technology not your friend?  No worries see if these articles might help

Concerns relating to FaceBook/TikTok orders

Interested in collaborating with NanaMacs?

All articles

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