Returns
Our return process and what to expect
How do I complete a return?
We are sorry that you weren’t completely satisfied with your purchase and are happy to assist you with a return. Once we receive your return, please allow 5-7 business days for us to process it. You will receive a refund in the form of a NanaMacs dig
How are refunds issued for returns?
All refunds for returns will be issued in the form of a NanaMacs digital gift card which will be sent to the email address you have on file with us. Please check your email's spam and promotions folder if you cannot find the gift card email.You will
Is my order return eligible?
Eligible items for returns are items that are not Final Sale, Flash Sale or part of our sale collection. Sale, Clearance, Buy One Get One, and any discounted item marked SALE is Final Sale and cannot be returned or exchanged. Any purchase using a 25%
How do I get a return label?
Please navigate to our return portal to complete a return. If you purchased Redo you will also complete your return in the portal below:. Start Your Return
How long do I have to return my order?
Returns must be received to us within 30 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. International orders have 35 days from receiving your order to return merchandise. For returned items past the 30 d
Where is my return?
Your return is important to us! Please know there is a 5-7 business day processing time for returns once we receive them in our warehouse. Feel free to follow your return progress in our Return Portal below: Return PortalIf you have not received yo
Defects or Damaged Items
Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. We must be notified by either email ([email protected]) or our Return Portal of any defects an
Final Sale
Sale, Clearance, Buy One Get One, and any discounted item marked SALE is Final Sale and cannot be returned or exchanged. (See below for more guidelines).
What is Redo?
Re:do Returns:. Re:do can be added at checkout for $1.98 and allows free, unlimited returns on return-eligible items within that order. Final sale and flash sale items are not covered by Re:do. If Re:do was not purchased, you can still submit a retur