Our return process and what to expect
We are sorry that you weren’t completely satisfied with your purchase and are happy to assist you with a return. Once we receive your return, please allow 5-7 business days for us to process it. You will receive a refund in the form of a NanaMacs dig
All refunds for returns will be issued in the form of a NanaMacs digital gift card which will be sent to the email address you have on file with us. Please check your email's spam and promotions folder if you cannot find the gift card email.You will
Eligible items for returns are items that are not Final Sale, Flash Sale or part of our sale collection. Sale, Clearance, Buy One Get One, and any discounted item marked SALE is Final Sale and cannot be returned or exchanged. Any purchase using a 25%
Please navigate to our return portal to complete a return. If you purchased Redo you will also complete your return in the portal below:. Start Your Return
Returns must be received to us within 30 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. International orders have 35 days from receiving your order to return merchandise. For returned items past the 30 d
Your return is important to us! Please know there is a 5-7 business day processing time for returns once we receive them in our warehouse. Feel free to follow your return progress in our Return Portal below: Return PortalIf you have not received yo
Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. We must be notified by either email ([email protected]) or our Return Portal of any defects an
Sale, Clearance, Buy One Get One, and any discounted item marked SALE is Final Sale and cannot be returned or exchanged. (See below for more guidelines).
Re:do Returns:. Customers now have the option to pay $1.98 at the time of purchase to later qualify for free unlimited returns on that order. If you did not purchase Re:do you can still use our return portal and purchase a return label. No return fee