Experiencing issues while ordering? Peruse these articles for assistance.
We recently migrated to a new reward points system platform. With the old platform your reward points were deducted when the order was placed. With our new system the points are deducted when you select the reward that you would like to use at checko
Information about order changes and cancellations.
Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. We must be notified by either email ([email protected]) or our Return Portal of any defects an
As stated in our shipping policy, you are responsible for entering the correct delivery address for your package. NanaMacs is not responsible for packages once they have been delivered to your mailbox or left at your address. However, we will do ou
Information about payments.
If the information you provide doesn't match your card information then this can cause your order to be cancelled due to fraud. If this is the case you will receive a notification letting you know that your order was cancelled and the reason was fra
**NanaPass has been disabled while our warehouse is undergoing a consolidation process. If you have any concerns regarding a current order please email [email protected]**. NanaPass allows your order to skip the regular 3-5 business day order process
**NanaPass has been disabled while our warehouse is undergoing a consolidation process. If you have any concerns regarding a current order please email [email protected]**. If you forgot to add NanaPass to your order, please purchase your NanaPass se
Preorder styles are pieces that are available for order before they arrive to our warehouse. These styles can take weeks and sometimes longer for us to receive, depending on the manufacturing process. If you decide to preorder an item on our website,
Our standard processing time to ship an order is 3-5 business days, excluding weekends and holidays. We will email you a confirmation once it ships which will include your tracking information so you can follow along at your convenience.
We find sometimes USPS will update the tracking number to show the package is delivered prior to their actual delivery drop. We recognize how inconvenient this is, but these delays are unfortunately outside of our control. We do request that customer
We ask that you email [email protected] within 20 days of your package being marked as delivered and not receiving it so we can best assist with the claim process.
With any sale we have, we always indicate whether it is final sale in the banner and also in any headline and social caption. Our return policy also states that all codes that are 25% or greater are final sale. In addition, any items part of our sale